Last updated: April 2026
Who we are
Live Well Now Psychology and Health Solutions Pty Ltd (Live Well Now) provides psychological counselling and professional supervision services, including through the Psychology Supervision website.
For the purposes of this policy, “we”, “us” and “our” refer to Live Well Now Psychology and Health Solutions Ptd Ltd and its associated services.
What information we collect
We may collect personal information necessary to provide our services, including:
- name and contact details (such as email address and phone number)
- information provided when making an enquiry or booking
- health and sensitive information relevant to counselling or supervision services
- notes and records created as part of providing services
- payment or billing information (where applicable)
- communications between you and us (including email and other correspondence)
We may also collect limited technical information when you use our website, such as:
- IP address
- browser and device information
- pages visited
How we collect information
We collect personal information:
- directly from you (for example, when you contact us, book an appointment, or attend a session)
- through our website (including contact forms)
- through communications such as email or phone
- through systems we use to manage our practice
- from other health professionals (such as referring practitioners), where relevant to providing services
Why we collect and use information
We collect and use personal information to:
- provide counselling and supervision services
- communicate with you and respond to enquiries
- manage appointments, records, and billing
- comply with legal and professional obligations
- improve our website and services
- provide reports or updates to other professionals or organisations involved in your care (such as referring practitioners, GPs, or third-party funders like NDIS), with your consent, or where required or authorised by law
If you choose not to provide certain information, we may not be able to provide some or all of our services.
Confidentiality and clinical records
We understand that personal information shared with us is sensitive and confidential.
We take reasonable steps to maintain confidentiality in accordance with professional and legal obligations.
Information collected as part of counselling or supervision services is used only for the purpose of providing those services, unless:
- you have given consent; or
- we are required or authorised by law to disclose information (for example, where there is a serious risk to your health or safety or the safety of others)
We maintain clinical records as required by applicable laws and professional standards.
Website and analytics
Our website may use cookies and similar technologies to improve functionality and understand how the site is used.
We use Google Analytics to collect information about website usage. This may include IP address and browsing behaviour. This information is used to improve our website and is not used to identify you personally.
You can control cookies through your browser settings.
How we store and protect information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
We use a combination of secure systems and reputable third-party providers to store and manage information.
We take reasonable steps to ensure that the third-party providers we use handle personal information appropriately.
In the event of a data breach, we will take reasonable steps to minimise any risk of harm and comply with applicable legal obligations.
Third-party service providers
We use third-party systems to help operate our business, including, but not limited to:
- practice management software (such as Zanda / Power Diary)
- cloud storage providers (such as Microsoft OneDrive)
- email services (such as Google)
- other specialist tools used in delivering services (which may include clinical or AI-assisted note-taking tools)
These providers may store or process personal information on our behalf.
Overseas disclosure
Some of the third-party providers we use may store or process data outside Australia.
This may include countries such as the United States.
Access and correction
You may request access to personal information we hold about you, or request corrections if it is inaccurate.
Please contact us using the details below.
Complaints
If you have a concern about how your personal information is handled, please contact us.
We will respond within a reasonable time and seek to resolve the issue.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
Contact
reception@livewellnow.com.au
Changes to this policy
We may update this policy from time to time. The latest version will be available on our website.