Do I need a referral ?
No, you can book as a private client at any time. However, to receive the Medicare rebate, you will need a Mental Health Care Plan in place and referral letter from your GP.
How many sessions will I need?
This is different for everyone. Some clients find clarity in 4-6 sessions, while others with complex issues or trauma may work with us for a longer period. We review your progress regularly to ensure you’re getting the value you need.
Is it really a “home”?
Yes, but it is a dedicated, professional psychological space, separate from the home. Clients often tell us they prefer the “living room” feel over the “hospital” feel of larger clinics. It’s professional, but it’s also peaceful.
What is a Mental Health Care Plan (MHCP)?
A Mental Health Care Plan is a support strategy developed by your GP to help you manage a diagnosable mental health condition, such as anxiety, depression, PTSD, or phobias.
How it works: Under the “Better Access” initiative, an MHCP allows you to access Medicare rebates for up to 10 individual sessions and 10 group therapy sessions per calendar year. There is a gap between the cost of the service and the Medicare rebate. See our Fees section in About Us for more information.
The Rebate: The current Medicare rebate for a standard 50-minute session with a psychologist is $98.95.
How to get one: Book a long appointment with your GP. They will assess your needs and, if appropriate, provide you with the plan and a referral to our practice.
If you are unsure about your eligibility, feel free to call us or speak with your doctor.
How do I choose the right practitioner?
Finding the right fit is essential for successful therapy. Here is a guide to the different professionals and what to look for:
- Psychologists (like those at Live Well Now): Complete at least 6 years of training and supervised practice. We are registered with the Psychology Board of Australia (AHPRA), ensuring high ethical standards. We provide evidence-based therapy but do not prescribe medication. Medicare rebates are available for our services.
- Psychiatrists: Medical doctors who specialise in mental health. They can prescribe medication and often focus on the medical management of complex conditions.
- Counsellors & Therapists: This industry is currently unregulated in Australia. While many are highly qualified and belong to bodies like PACFA, others may have minimal training. It is important to verify their qualifications and experience before booking.
Tips for Making Your Choice
Logistics: Consider the cost of sessions, the available rebates, and the clinic’s location or accessibility.
Check Qualifications: Ensure they have experience in the specific area you need help with.
The “Comfort” Factor: It is normal to feel nervous at first. However, after your first session, ask yourself: Did I feel heard? Does their plan for my treatment make sense? Do I feel comfortable talking to them?
Can I get help and compensation if I have been a victim of crime?
Yes. Victim Assist Queensland (VAQ) provides financial support to help victims of violent crime recover from physical or psychological injuries.
For more information: Go to Victim Assist Queensland or speak to a Victims Link Up Information Officer on 1300 546 587.
What is covered? VAQ can reimburse or prepay the costs of essential recovery services, including professional counselling for psychological distress.
Who is eligible? Support is available for primary victims and “Parent Secondary Victims” (parents of children who have been victims of crime). You may also be eligible for additional compensation payments.
How we help: At Live Well Now, we are experienced in trauma recovery. We can guide you through the application process, which requires a Financial Application and a Medical Certificate. Once approved, Victim Assist typically covers the full cost of your counselling sessions with us.
