Hours
9am to 5.30pm Monday to Friday, by appointment only.
Booking an Appointment
Appointments and enquiries can be made by:
Phone (07) 3472 5061 or
To allow us to keep our consultation fees as low as possible we do not have a receptionist. Your enquiry is important to us so please leave a message and we will return your call as soon as possible, usually on the same day. A referral is not required to make an appointment but is required to obtain a Medicare rebate.
Fees
| Individual Sessions | Fee | Medicare Rebate * | Out of Pocket Expense |
| Initial counselling session in business hours | $270 | $98.95 | $171.05 |
| Subsequent counselling session in business hours | $220 | $98.95 | $121.05 |
* The Medicare rebate is applicable for up to ten sessions per calendar year if you have a Mental Health Care Plan in place and a referral letter from a GP.
| Couple/Family Sessions | Fee |
| Initial counselling session in business hours | $350 |
| Subsequent counselling session in business hours | $300 |
Private health fund rebates may apply, please check with your fund. Medicare rebates are not applicable for couple/family sessions.
Consultation fees are due at the time of your appointment. We accept cash, credit, Eftpos and direct deposit. For your convenience we have HICAPS for rebates from participating private health funds. Medicare rebates are processed electronically at the time of your appointment and deposited by Medicare into your linked bank usually within 24hrs. Please ensure you have linked your account with Medicare on the MyGov site.
NDIS Sessions are billed directly to your plan manager at the current NDIS Schedule of Fees under capacity building 15_054_0128_1_3 – Assessment, Recommendation, Therapy or Training (including Assistive Technology) – Psychology.
Work Cover invoices are billed at the current Work Cover Schedule of Fees and sent directly to Work Cover for payment.
Victims of Crime invoices are billed under the Work Cover Schedule of Fees. Payment is usually made at the time of your appointment and then claimed from Victims of Crime.
Redress invoices are billed at the current schedule of fees and sent directly to the Redress service.
DVA White and Gold card holders are bulk billed to DVA.
Please enquire for fees relating to insurance claims, Employee Assistance Programs, assessments, and professional supervision. Where eligible, fees will be billed directly to the insurer.
Cancellations
We understand that from time to time emergencies occur that prevent you being able to attend your scheduled appointment. However, last minute cancellations cost our business a lot in lost income and prevent others from accessing services when needed. We therefore appreciate it if you can give us at least 2 days notice if you need to re-schedule. Cancellations within 24hours will incur a $50 cancellation fee. No shows or cancellations within 2hours will incur the full fee. To help you avoid cancellation fees an SMS reminder will be sent to you the day before your appointment, but please set your own reminders.